Tue, 19 Jun 2018 18:27 - Updated Tue, 19 Jun 2018 18:27
ICT help to give citizens a sense of justice
Luanda - The Secretary of State for Justice of the Republic of Portugal, Anabela Pedroso, said Tuesday in Luanda that the de-bureaucratization of public services helps restore citizens' feelings of justice.
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The justice Official, who coordinated the panel on "ICT vision and strategy in modernizing and reducing public service bureaucracy," said that the practical effects of the use of ICTs in the de-bureaucracy of public services are only effective if their mentors are aware of what really wants, where one is going to walk, and for that the focus must be the well-being of the citizen.
"After identifying the obstacles, the first problem that must be solved is to put an end to the lack of trust in the judiciary, with a view to better harmony between the parties," she said.
Then there is the glaring problem of records which in many realities constitutes the "hurdles" for many countries, particularly Africans.
To her, the treatment of criminal cases, with more or less delays, depending on the case, but ICT is a great tool to reduce bureaucracy and guarantee access to information also in these cases.
On the other hand, the former Prime Minister of Cape Verde, José Maria das Neves, in the same panel, stressed that in his country this process had as strategic resource good governance with reforms in the State and in public administration, with resources.
ICT currently allows the citizen in Cape Verde to handle all his / her work at a single desk where the system automatically integrates in case of need to add other services in the required process.
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