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Tue, 19 Sep 2017 18:25 - Updated Tue, 19 Sep 2017 18:25

Uíge: Inadec launches complaint book

Uíge - The complaints book for institutions that sell goods and provide public and private services was launched on Tuesday in this city by the National Institute of Consumer Protection (INADEC), in an opening ceremony chaired by the deputy governor for the political and social sector, Maria Fernandes da Silva e Silva.

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Uíge:Vice-governor for social sphere, Maria Fernando da Silva e Silva

Photo: Cedida

The book and its identification stamp, which should be displayed in commercial institutions, were launched in the light of the Presidential Decree of 2016, edited by the President of the Republic, José Eduardo dos Santos, which regulates the obligation of institutions that market goods and provide services have a means where the consumer can express satisfaction or dissatisfaction with the acquired good.

Speaking at the opening ceremony, the deputy governor for political and social sector of Uíge, Maria Fernandes da Silva e Silva, said that the book of complaints is of great importance and will oblige commercial service providers to respect the right of consumer.

He said the book also aims to encourage citizens to habit of filing complaints.

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