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Mon, 20 Jan 2020 15:50 - Updated Mon, 20 Jan 2020 15:50

Central Bank denounces scam emails

Luanda - Central Bank of Angola (BNA) has denounced the existence of a fraudulent message being disseminated via e-mail, entitled: "Update of customer information".

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National Bank of Angola

Photo: Francisco Miúdo

This is contained in a press release published on its official website on weekend, warning that in any way the bank customers are required to disclose their firm or personal information or data, bank accounts or any payments to the strangers.

The BNA warns that this is an attempted fraud, whose procedure implies sending an e-mail with an attached file indicating an electronic address in which the users are informed that "According to Decree no. 66/2020 of Central Bank of Angola, Banks must keep updated their customers ”via a link when it comes to accessing, deleting and /or changing data on financial service providers, account codes, bank details, alleging that this procedure is to ensure standardising system requirements and the banking environment, recommending the sending of respective completed questionnaire.

BNA which denied to have issued any message with this content, clarified that the move is purely linked to scam emails;

Meanwhile, the financial institution advises that the correct procedure is to permanently eliminate this type of messages/emails and never open the links contained therein, not event open the attachments.

In its website, the BNA advises those victims of attempted scam to report to the police officers.

In case of doubt please contact your commercial bank or the Financial Conduct Department of Central Bank of Angola, through the electronic address: atendimento.reclamacoes@bna.ao, by telephone 222679244 or in person, at Rua da Missão, Edifício Fénix, 5th floor, Luanda, according to BNA.

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