Luanda - The Ombudswoman, Florbela Araújo, on Thursday in Luanda called on institutions that manage complaints to be equipped with new information Technologies (IT) in order to provide a more efficient and effective public service.
Speaking at the opening of the seminar on "The Ombudswoman's system for managing complaints against senior officials", she explained that according to the law the institution is an independent public body which received and assess citizen´s complaints by actions or omissions of the public entities requesting clarification and giving recommendations without decision-making power for acts that violate fundamental rights.
"From a conceptual point of view, a complaint is any communication about a violation of fundamental rights and freedoms addressed to the Ombuds Office, in which its intervention is requested. That's why this topic is of great importance for institutions that deal with citizens' problems related to services that generate dissatisfaction," she emphasised.
For this reason, she highlighted that the training session will greatly contribute to the improvement of the weaknesses and setbacks found in the institutions.
"We believe that the training cycle will allow us to clarify the issues regarding the processing of complaints in our institutions, because as the ombuds office is a public and independent body that defends the rights, freedoms and guarantees of citizens, it is important to monitor with due attention how complaints are processed in the institutions," she added.
The two days event has the participation of 12 technicians from the Ombuds Office. FMA/MCN/MRA/DOJ
